Returns & Exchanges
At Katana, we stand by the craftsmanship of our apparel and offer a seamless 30-day return window for all unworn items in their original packaging. We aim to ensure your shopping experience is as sharp and refined as our collections.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare the Package
Securely pack the items in their original garment bags and include all tags; then, print and attach the prepaid shipping label provided via email.
Ship the Items
Drop off your package at any authorized carrier location or schedule a pickup to begin the transit back to our distribution center.
Receive Your Refund
Once our quality control team inspects the returned garments, your refund or exchange will be processed within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing